1. Contact Details
Website: www.iki.lk
Instagram: @iki.seoul
Phone / WhatsApp: 070 334 4422
Email: info@arabia.ae
Address: Rajagiriya, Colombo, Sri Lanka
2. Terms & Conditions
By browsing, placing an order, or contacting iKi.lk through any official channel, you accept the following terms. Please read carefully.
2.1 About iKi.lk
iKi.lk is an online beauty and skincare platform offering selected Korean, Japanese, Thai, and other Asian beauty products to customers across Sri Lanka.
2.2 Product Information
We make reasonable efforts to display product names, descriptions, ingredients, and images accurately. Packaging, shades, and formulations may change based on manufacturer updates. Customers must read the product label before use.
2.3 Skincare Guidance Disclaimer
Any skincare advice or product suggestions shared by iKi.lk is for general reference only — not medical advice. Individual results vary by skin type, sensitivity, and lifestyle. Consult a dermatologist before using new products if you have active skin conditions or allergies.
2.4 Orders and Availability
All orders are subject to stock availability and confirmation. Placing an order does not guarantee fulfillment until confirmed by iKi.lk. We reserve the right to cancel or refuse any order due to stock issues, pricing errors, suspected misuse, or delivery limitations.
2.5 Pricing and Payments
Prices are in Sri Lankan Rupees unless stated otherwise. Prices may change without prior notice. Orders will be processed only after payment confirmation where applicable.
2.6 Product Images and Color Display
Product images are for reference purposes only. Actual packaging, size, color, texture, or shade may differ due to lighting, screen settings, or batch variations. For makeup and tinted products, results vary based on skin tone and application method.
2.7 Customer Responsibilities
Customers are fully responsible for providing an accurate name, phone number, and delivery address. iKi.lk will not be held responsible for delays, failed deliveries, or additional charges caused by incorrect information.
2.8 Offers and Promotions
Promotions and launch offers are subject to stock availability and may be withdrawn at any time without prior notice.
2.9 Limitation of Liability
iKi.lk is not liable for indirect, incidental, or consequential losses from product use, website access, delivery delays, or customer misuse. All products must be used as directed by the brand or manufacturer.
3. Privacy Policy
iKi.lk is committed to protecting customer privacy. This policy explains how we collect, use, and protect personal information.
3.1 Information We Collect
We may collect name, phone number, email address, delivery address, order details, payment confirmation, and communication history to process orders and provide support.
3.2 How We Use Your Information
Customer information is used to process orders, arrange delivery, send updates, respond to inquiries, prevent fraud, and share promotional news where opted in.
3.3 Sharing of Information
We do not sell personal information. Details may be shared only with delivery partners, payment providers, or legal/regulatory authorities as required by law.
3.4 Data Protection
We take reasonable steps to protect customer data. However, no online platform can guarantee complete security. Customers should protect their own device and account access.
3.5 Marketing Communication
Customers may receive updates via WhatsApp, email, or SMS if they have interacted with iKi.lk. You may request to stop receiving promotional messages at any time.
3.6 Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on the iKi.lk website.
4. Shipping Policy
4.1 Delivery Coverage
iKi.lk delivers islandwide within Sri Lanka. Availability depends on courier coverage, address accuracy, public holidays, and operational factors. International shipping is not available at this time.
4.2 Processing Time
Orders are processed after payment or order confirmation. Processing typically takes 1–2 working days depending on stock and volume.
4.3 Estimated Delivery Time
- Colombo and nearby areas: approximately 1–3 working days after dispatch
- Other areas: approximately 2–7 working days after dispatch
These are estimates only and may be affected by public holidays, courier delays, or unforeseen disruptions.
4.4 Delivery Charges
Delivery charges will be confirmed at checkout or before dispatch. Free delivery may be offered during selected campaigns or above a minimum order value.
4.5 Order Tracking
Where available, customers may receive delivery updates via SMS, WhatsApp, or courier tracking links, depending on the courier partner used.
4.6 Failed Delivery
Customers must provide a correct delivery address and a reachable phone number. If delivery fails due to incorrect address, unavailable customer, or refusal to accept, re-delivery charges will apply and are the full responsibility of the customer.
4.7 Courier Damage
iKi.lk is not responsible for any damage that occurs during transit or delivery by the courier. Once a parcel is handed to the courier partner, it is under their care and governed by their terms. Customers must raise any transit damage claim directly with the courier. We do not accept returns or issue refunds for courier-caused damage.
5. Return, Exchange & Refund Policy
iKi.lk follows a STRICT no-return, no-exchange policy. Please read carefully before purchasing.
5.1 General Policy — No Returns Accepted
We do not accept returns, exchanges, or refunds under any of the following circumstances:
- Change of mind
- Wrong shade or wrong product selected by the customer
- Opened, used, or tampered products
- Allergic reactions or skin sensitivity
- Customer ordering mistakes
- Damage caused by the courier during transit
All skincare, cosmetics, lip care, eye care, and personal care products are hygiene-sensitive. Once dispatched and delivered, they cannot be accepted back under any circumstances except the limited cases in Section 5.2.
Please ask all questions BEFORE purchasing. We are happy to assist via WhatsApp or Instagram prior to your order.
5.2 Limited Exchange Cases Only
An exchange may be considered ONLY in the following situations, with no exceptions:
- Customer receives a clearly defective product (manufacturing fault, not transit damage)
- Customer receives an expired product
- Customer receives a completely wrong item compared to the confirmed order
Courier damage, opened products, and used products DO NOT qualify for exchange under any circumstances.
5.3 Reporting Window — 24 Hours Only
Any eligible issue must be reported within 24 hours of receiving the order. Reports made after 24 hours will not be accepted, as product condition cannot be verified.
To report, contact us via WhatsApp or email with:
- Your order details
- Clear photos or videos of the sealed outer packaging
- Clear photos or videos of the product and the specific issue
5.4 Product Condition Requirement
To qualify for review, the product must be:
- Completely unused
- Unopened with all original seals intact
- In original packaging with all labels and outer box
Used, opened, or tampered products will be rejected immediately and cannot be reviewed.
5.5 Exchange Process
Once reported, our team will review the evidence. If approved, we will arrange a replacement of the same product where stock is available. If unavailable, store credit or an alternative solution may be offered at our discretion.
5.6 Refunds
Refunds are not provided for change of mind, wrong selection, opened or used products, or courier-caused damage. Refunds may only be considered in exceptional approved cases where neither a replacement nor store credit is possible, at the sole discretion of iKi.lk.
5.7 Allergies and Skin Reactions
Skincare results and skin reactions vary from person to person. iKi.lk is not responsible for individual allergic reactions, irritation, sensitivity, or product incompatibility. Always patch test before use and read the full ingredient list before purchasing.
5.8 Sale and Promotional Items
Products purchased during clearance, launch promotions, bundles, or any discounted campaigns are strictly final sale. No returns, exchanges, or refunds will be entertained for promotional purchases, regardless of reason.
